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Terms and Conditions - HA Hosting, TheVirtual Cloud, Sheffield Data Centre
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Terms and Conditions

Terms and Conditions of Service
Version 2
24th October 2009


HAH Terms and Conditions 2.0.pdf

Refund Policy

Refund Policy
Version 1
24th October 2009

Subject to the DEFINITIONS as defined in the Terms and Conditions document as shown above, section 1.

Commitment & Refunds
Upon execution of this AGREEMENT the CLIENT shall be responsible for all charges for the SERVICE for the MINIMUM DURATION and for the initial commitment fees which shall include without limitation the following (save where otherwise specified) within the CLIENT CONTROL PANEL:

  • THE COMPANY's installation or set up fee(s), upgrade fee(s) (as applicable);(payable with order)
  • Domain Name or IP Address charges (as applicable)
  • Equipment Lease Fees (as applicable)
  • Equipment Purchase Charges (as applicable)

The CLIENTS's SERVICE fees invoiced shall not be refundable once the SERVICE has been successfully delivered. They are independent of the amount of traffic or systems access by the CLIENT.

Refunds to business customers will only be processed if the SERVICE is unable to be delivered due to an underlying fault or condition of which the CLIENT is not the cause, or there is a period of extended unavailability of the SERVICE(s) in breach of Appendix 6.
High Availability Hosting Limited, Terms and Conditions, Refund Policy.