More information
> Operating System support
High Availability Hosting offer Operating System support for Windows, Linux, and
Solaris. Either directly or via the vendor.
Windows OS Support
Support for Windows Server 2003 is available direct from HA Hosting. We offer a
support + patching service for Web, Standard, and Enterprise editions. As well as
basic OS troubleshooting for Windows Server 2008.
Support covers:
- 9 x 5 business hours, 24 hour response
- OS Component installation
- OS errors / bugs / blue-screen support
- Patch / update / service pack installation
- Disk snapshot before install*
- Active Directory support
* Taking a snapshot of the disk before applying patches enables a quick roll-back of
your server should the patch installation fail. This prevents unnecessary downtime
or a possible server rebuild if the OS becomes corrupted.
Support does not include third party software installed by yourself.
Windows OS support per server costs £35 + VAT per month.
Linux OS Support
Support for Redhat Enterprise Server is provided direct from Redhat. A Redhat Subscription
is included in the price of your server and includes:
- Installation
- Usage
- Configuration
- Diagnosis
- Bug fixes
- Supports RHEL, Layered Products and JBoss Enterprise Middleware.
Your support subscription will be renewed every year by HA Hosting. You will be
required to contact Redhat direct for any support queries.
Solaris OS Support
Support for Solaris 10 Server is provided direct from Sun Microsystems. A Sun Basic
support contract is included in the price of your server. An upgrade to a Standard
support contract is also available.
Basic Support contract
- 8 x 5 business hours,
48 hour response
- Knowledge base access
- Solaris updates
- Alerts and notifications
- Installation assistance
|
Standard Support contract
- 12 x 5 business hours,
4 hour response
- Knowledge base access
- Solaris updates
- Alerts and notifications
- Installation assistance
- Configuration / Admin
assistance*
- Freeware component /
application support
|
* Includes: Configuration and administration covers UNIX File System (UFS),
remote terminal access, FTP server, network configuration, software RAID security,
X Windows, OS debugging, Java and script assistance1, NIS configuration,
DNS configuration, Samba configuration, NFS configuration, DHCP configuration,
mail service, and general system administration.
A Sun Standard support contract per server costs £35 + VAT per month.