Terms & Condtions
Terms
Terms and Conditions of Service
Version 1.1
20th May 2008
HAH_Terms_and_Conditions_1.1.pdf
SLA and Usage Policies
Service Level Agreement / Usage Policies
Version 1.0
15th February 2008
HAH_SLA_and_Policies_1.0.pdf
Refund Policy
Refund Policy
Version 1.0
20th May 2008
Taken from Section 9.2 of our Terms and Conditions of Service v1.1.
9.2 Commitment & Refunds
Upon execution of this AGREEMENT the CUSTOMER shall be responsible for all
charges for the SERVICE for the INITIAL TERM and for the CUSTOMER’s INITIAL
COMMITMENT fees which shall include without limitation the following
(save where otherwise specified) on the SERVICE ORDER FORM:
- HA HOSTING’s installation or set up fee(s), upgrade fee(s) (as applicable);(payable with order)
- Domain Name or IP Address charges (as applicable)
- Equipment Lease Fees (as applicable)
- Equipment Purchase Charges (as applicable)
The CUSTOMER's INITIAL COMMITMENT FEES and any service fees invoiced shall not
be refundable once the SERVICE has been successfully delivered. They are
independent of the amount of traffic or systems access by the CUSTOMER.
Refunds to business customers will only be processed if the SERVICE is
unable to be delivered due to an underlying fault or condition of which the
CUSTOMER is not the cause, or there is a period of extended unavailability of
the SERVICE in breach of Clause 12.