Staus Page Upgrade
We have recently done some work on our Status Page, to give it some more functionality and increase the value it provides both us and you.
The two biggest features that have been implemented are:
- The new scheduled maintenance section
- All V routers are on the page now
A New Scheduled Maintenance Section
This basically does what it ‘says on the tin’. It’s an area of the Status Page that contains any pre-planned or upcoming maintenance. Even better is that it has a feature that allows you to ‘subscribe’ to it. This will mean you are sent notifications about upcoming work as and when we update it. If you want to stay up to date with the work we’re doing, this is the best way!
Of course, for any major maintenance, we’ll still be updating the blog, email and social media to make sure you know.
All V-Routers Are Now on the Page
Another simple one. The Status Page will now show all of the V-Routers and their conditions, so you can check them yourself if you think you might be experiencing any issues.
That’s all for now, we’ll be sure to keep you updated with any other changes that crop in the near future.
If you want to see the newly upgraded Status Page yourself, you can click here to visit.
As always, one of the best ways to stay updated with anything we’re doing is through our Social Media channels:
Number Ports on Hold Due to COVID-19
Hi Everyone, here is another quick update – this time on number porting.
Due to COVID-19, it appears BT (Openreach) have shut there porting desk in India without informing suppliers – Annoying we know! As you can imagine this will have a knock-on effect of the majority of UK and will result in number ports failing.
So in order to prevent unnecessary charges being applied and waste people’s time we will be queueing all new and existing port requests until further notice.
We will update you further as we are informed of any changes and apologies for the delay in this service.
If you have any questions about how this might affect you, please contact our support team.
0114 228 0022
Thanks for your understanding.
The HA Hosting Team
Improving Our Exchange Platform
The best ways to keep updated about any news or updates we’ll have is either through our Blog or by following our Social Media accounts:
Hi Everyone, here is another quick update about some upcoming, scheduled maintenance that will be taking place this Friday (20/03/2020).
We will be carrying out some essential maintenance on our Exchange Platform over the weekend, beginning on Friday 19th of March at 9 am.
During this timeframe, the Exchange platform will be operating at a reduced resiliency level. This slight reduction in resilience is so that the platform can be upgraded – increasing resilience in the long term. However, we are not expecting any outages to service. If you think this has affected you, please contact the support team via the usual methods for help.
There is no guaranteed end time for the maintenance yet, however, we are expecting it to be completed by Monday at the latest (foregoing any unexpected surprises). We’ll keep the Status Page up to date with the progress of the maintenance. Checking that will be the best place to find the latest information.
If you have any questions about the maintenance, don’t be afraid to give our support team a quick shout!
0114 228 0022
Thanks for your time!
The HA Hosting Team