Hi everyone, just a quick update on how our Remote Hands Policy is currently working during the COVID-19 enforced lockdown.
We are currently working from home as per the Government guidelines.
However once a day, (usually first thing in the morning, Monday-Friday) a member staff attends the site for approximately 90 minutes to carry out the essential Data Centre checks. We are happy to provide remote hands support during this time with any issues you might be having.
We understand that these time restrictions can be inconvenient, so we appreciate you’re understanding during this lockdown period.
If you’re not sure if you have Remote Hands Included or aren’t sure what we can and can’t do for you with Remote Hands, please feel free to get in touch with Support. Likewise, if you need emergency support, again please get in touch with support.
We’re happy to help with whatever we can.
0114 228 0022
Thank you for your understanding.
The HA Hosting Team