Server Colocation Support
Our Server Colocation Support Video Guide Playlist
Not Sure Where to Start? Try Here.
Using new and unfamiliar services can be confusing. We get that.
To get you on your way with accessing support and managing your Colocation through our client portal, we have made some video guides you can follow.
Below you'll also find more resources like written guides/documentation and FAQ's that you might also find useful.
Prefer a written guide that you can go through at your own pace? We've got you covered! Download our free PDF guides to our Server Colocation below.
HA Portal: Login, Account Details & Contacts
HA Portal: Managing Invoices
HA Portal: Accessing Support Tickets & The Knoweldge Base
Server Colocation General Support
HA Portal: Colocation Functions
The Latest Data Centre Information
You can find the latest information about the status of our Data Centre and all of our services over on our Status Page. This is the best place to check if you're having issues with a service.
Frequently Asked Questions
Need More Support?
Need a little more support or help with something not covered on this page?
You can go to our HA Portal at https://my.hahosting.com/ and access the support section there.
This will let you raise a ticket in our Support System and is the best way for you to get the help you need, as fast as possible.
Need to work on your server?
Book a time slot to visit the Data Centre here.
Have We Been Helpful? Let Us Know
Want to Add a Low Power Device?
A low-power device will get its own UK power socket, but it does not get its own Network Port.